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Talk to the sourcing desk

Speak to someone who knows the material

Specification questions, pack sizes, lead times, documentation, dangerous goods classification. Enquiries are answered within one business day.

Direct channels

How to reach us

Bulk & export quotations
Bulk quote guidance
Documentation requests
COA or SDS for a batch you already hold — email us the batch number.
Response time
One business day for enquiries and catalogue quotes. Two to three days where a plant quotation is needed.
Business hours
Monday to Friday. Enquiries received over a weekend are answered on the next working day.

Get a faster answer

What to include when you write

A chemical enquiry is easy to answer badly. “How much is caustic soda?” has about six answers depending on grade, form, pack and destination. Two extra lines in your first email usually save two days of back and forth.

Include if you can

  • Product name and CAS number
  • Grade — technical, food, electronic or pharmacopoeial
  • Quantity for this order, and roughly per year
  • Pack size that suits your site and handling
  • Delivery city or port
  • The date you need it on site

Useful attachments

  • Your incoming specification or QC limits
  • A COA from the material you currently use
  • The SDS of a product you are trying to replace
Chemical production plant
Specification questions go to the desk that places the order
Trade and industry only

We supply registered businesses, laboratories and institutions. For a first order we may request business registration details and the intended end use before releasing the order.

Common routes

Point me at the right place

I know what I want

Ninety-six lines with published prices, specifications and pack sizes. Order directly from the product page.

Browse catalogue

I need bulk or export

Above drum and bulk-bag quantities, or shipping across a border. Six details and you get a delivered price.

Request a bulk quote

I have a question first

Minimum orders, documentation, payment, dangerous goods, samples and returns, answered plainly.

Read the FAQ

I am not sure which grade

Technical, food, electronic and pharmacopoeial grades explained, with what actually separates them.

Buyer resources

I work in a specific sector

What each industry typically buys from us, and which catalogue segment it sits in.

Industries we supply

I need paperwork

Batch COA and current SDS for a consignment you already hold. Send the batch number and we will reissue.

Email documentation

Ready when you are

Send the enquiry

Tell us the product, the quantity and where it needs to land. We will come back with availability, lead time and a delivered price.